Refund policy

 

• Returns are accepted for store credit on regular priced, unworn, unwashed items with ALL tags still attached. Items cannot have an odor.  Returned items must be smoke and pet free. 
• Once return authorization is accepted, customer shall ship item(s) back immediately. Upon receipt of return, your store credit will be issued to your account.
• Items must be returned within 7 days of receiving the item. Tracking number is provided for both parties. Please email us at vintagedragonfly23@gmail.com for return authorization.
• In store returns must take place within 3 business days of purchase. 
• Any items returned without authorization will not be accepted, and can be shipped back to the customer at their own expense. We will make every effort to contact you, and during this time we will hold ineligible item(s) for 3 days from the date of first contact. Should we not hear back within 3 days, we will donate the return to charity.
• ALL ITEMS PURCHASED WITH A DISCOUNT CODE, SALE ITEMS, MARKDOWNS, CLEARANCE, DOORBUSTERS, & WEEKLY SPECIALS, are FINAL SALE. ALL ITEMS $25 OR LESS ARE FINAL SALE. Please do not return these items to us, as we cannot accept them, and you must pay shipping charges before they can be returned back to you. 
• All bralettes, intimates, bath products, and jewelry are FINAL SALE.
• If customer chooses to return an item without fault on Vintage Dragonfly, customer will be responsible for return shipping costs.